Data Activation · An AI assistant trained on the business’s own knowledge
Scattered expertise consolidated into one base, answering consistently for staff and customers.
An assistant on your own knowledge base is our alternative to expertise that only exists in people’s heads.
The business challenge
An organization’s expertise lived in scattered documents, inboxes, and people’s heads. Staff and customers could not get consistent answers, and every new hire relearned the same things from scratch.
What we built
We consolidated the organization’s knowledge into one structured base and put an AI assistant on top of it, so staff and customers get consistent, on-brand answers drawn from the business’s own material. The same knowledge base feeds the website, internal tools, and automated reporting, and it stays current as the work does.
- One source of truth for knowledge
- Consistent, on-brand answers
- Powers site, tools, and reports
- Stays current automatically
- Knowledge-base architecture
- Retrieval
- Managed AI agent
- Content pipeline
- Activity logging
Knowledge assistant
What is our escalation policy after hours?
Reading your material
On-call lead first. If unanswered after thirty minutes, escalate to the duty manager.
Their own material · consistent, on-brand answers
It’s just 3 steps
- Capability
- Data Activation
- Sector
- Cross-industry
- Client
- Withheld
- Build
- Custom, not off the shelf
- Data ownership
- The client
- Platform
- Built and run by AIDM
- Status
- In production
