Connected Operations · One operations platform for a multi-location provider
Five departments and four referral tools replaced by one system.
One operations platform is our alternative to renting five systems that never talk to each other.
The business challenge
Every part of the business ran on its own software. Sales tracked referrals across four separate tools, and recruiting, HR, management, and onboarding each had their own, all billed by the seat with no end. The harder cost was the data: the patient census lived inside the medical record system and could not be trusted, so the owner could not see across the business.
What we built
Rather than rent another tool, we built one system for how the business actually runs. We replaced the four referral tools with a single CRM holding every account, each with an AI-written summary. We wired hiring into the same system, connected a custom applicant tracker to the job board and payroll, and rebuilt the census as one dashboard every department trusts.
- Five departments, one system
- Four referral tools, one CRM
- Every account in one place
- One source of truth for census
- Custom CRM
- AI account summaries
- Applicant tracking
- Payroll and job-board integrations
- Census dashboard
- IT support
Census · all sites
Census today
440
Occupancy
88%
Accounts
1,100
By site
- Riverside128 / 139
- Northgate96 / 123
- Lakeview142 / 148
- Fairmount74 / 116
Five departments · one system
It’s just 3 steps
- Capability
- Connected Operations
- Sector
- Healthcare
- Client
- Withheld
- Build
- Custom, not off the shelf
- Data ownership
- The client
- Platform
- Built and run by AIDM
- Status
- In production
